Customer Testimonials

When you bank with New Tripoli Bank, you're more than just an account number. Each of our customers is an individual with their own financial goals and it's our job to help each of them achieve those goals. We accomplish this through personalized service and by getting to know our customers better.

But don't just take our word for it! See what our many personal and business customers have to say about their experience with New Tripoli Bank.

Wenz Tax Service video

Wenz Tax Service

Click to hear Jill's story

Jill is the owner of a small tax and financial services business in Allentown, PA that handles business taxes, tax planning, and more. She operates the business with her husband and two of her children, with additional locations in Palmerton and Easton.

When Jill's previous bank was planning another merger, she looked into what the combined banks were offering and didn't like what she saw. Instead, she shopped around for a community bank that could provide her small business with the personalized support and services her business required.

Jill selected New Tripoli Bank because we have all the services of larger banks with the added benefit of being a local community bank that could provide her small business with the attention it needs. She relies on New Tripoli Bank for both her business and personal financial needs.

Wanamakers General Store video

Wanamakers General Store

Click to hear Kyra's story

When Kyra came to New Tripoli Bank, she was looking for a loan to buy out Wanamakers General Store, a locally-owned and operated general store that was built in the late 1800's, from her former business partner. Both Kyra and Wanamakers were customers of New Tripoli Bank, which made the process of securing a mortgage easy for this small business owner.

Kyra is the fifth owner of Wanamakers General Store, which prides itself in selling bulk foods, locally-sourced coffee and produce, includes a full deli that serves handmade sandwiches and salads, as well as selling toys, arts, crafts, and other items created locally. The philosophy of Wanamakers is to do everything locally, and New Tripoli Bank stood out to them as a local bank that could provide them with modern conveniences in a community bank.

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Click to hear Sam's story

Smitty's Maintenance, Repair & Collision is a local automotive business in Palmer, Pennsylvania co-owned by Sam Wood and Bob Smith. They have been doing automotive repair and maintenance for over 40 years and have been customers of New Tripoli Bank for over 15 years. Their shop specializes in a full range of automotive needs, from maintenance and inspection to full repair and body work.

Sam and Bob came to New Tripoli Bank when they were looking to upgrade their equipment and expand into an additional building for their repair and collision business. They had previously received financing through a larger bank but found it was difficult to get the money they were looking for to expand. They worked closely with Dave Sherwin, our VP of Commercial Lending, to get them the financing they needed to achieve their business' needs. We continue to maintain a close relationship with Smitty's Maintenance, Repair & Collision, making sure that Sam and Bob can keep up with the ever-changing technology in their industry so their local business can thrive.

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Click to hear Amir's story

A. A. Welding & General Contracting is a small company in Alburtis, PA that specializes in welding, concrete, and excavation. Amir has been a customer of New Tripoli Bank for several years now and relies on us for business and personal banking.

For this type of business, it was important to Amir to have both a flexible financial plan as well as a loan officer who knows the ins and outs of his small business and helps them plan for the unexpected. Amir has worked closely with John Hemak, VP and Commercial Loan Officer, to secure the funding he needs for the equipment and materials to expand his business.

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Click to hear Jarrett's story

Raceseng is a father-and-son company from Alburtis, PA, that manufactures high-end car parts for Japanese and European sports cars. Founder and owner Jarrett Seng came to us 14 years ago with a simple request: he was looking for funding to purchase four new machines that would help Raceseng expand their backyard business into a larger company with increased production and more employees.

Where other banks were skeptical, New Tripoli Bank saw the passion and dedication Jarrett had toward pursuing his dream and we were happy to finance their equipment purchase. The additional machines helped reduce the hours required of Jarrett and his father in order to manufacture their products. They soon moved the business to a bigger location and hired more employees to expand their operation.

Raceseng has been a customer of New Tripoli Bank for the past 14 years and in that time we've watched them grow from one racing family's dream to a premiere innovator and manufacturer of high-end automotive items. This is why we're willing to take risks where other banks won't – because we know people are always the best investment.

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Click to hear Jeremy's story

Jeremy Rex has been a customer of New Tripoli Bank for his entire life. That's why he came to us for financing when he had the opportunity to purchase his family home, originally built by his great grandfather. The home had been in his family for three previous generations; it was where Jeremy spent his childhood and he wanted to provide his children with the same experience he had growing up.

Our lending team was more than happy to help Jeremy find the mortgage that was perfect for him and his family's budget. Now he lives with his wife, two kids, and their dog in the home he grew up in and one he hopes his kids can raise a family in as well.