Log In
Log into Online Banking
March 18, 2024
There's no such thing as a free lunch, and there's no such thing as a "free" security scan for your computer. You may have been browsing the internet in the past and seen a pop-up or ad for a "free" scan to find malware on your computer. Some of these ads might even have official-looking logos like the Windows logo to make them appear more legitimate. Don't fall for it! These are scammers impersonating well-known companies and using scare tactics to trick you into paying to fix computer problems that may not even exist.
Here's how the scam works: you will receive a pop-up informing you that there are viruses or other malicious software on your computer and will include a link for a free scan. Following the "scan," the scammer will contact you saying that they have identified supposed "serious issues" that require your immediate attention, then urge you purchase software that can "fix" these alleged problems. After you've purchased and installed the software—which can range anywhere from $25 to $60—you are provided with a number to call to "activate" the software. When you call this number, you're greeted by a telemarketer who will try to sell you additional services by claiming the "problems" on your computer are more severe than their software can handle.
There are simple steps you can take to avoid these types of scams:
- Don't click on links in pop-ups or other ads you encounter on the internet. If you see a product or service that interests you, search for it via Google or other search engine to find out if it is legitimate.
- Your computer can't be scanned by pop-up ads. If an ad on a website says its found problems on your computer, this is an obvious scam. Do not click the link, even if it has a logo you recognize like a Windows or Microsoft logo!
- Know that legitimate tech companies won't contact you by phone, email or text message to tell you there's a problem with your computer.
- Take the time to research anyone pressuring you into buying a product or service online.
You can learn more about this and other tech support scams at ftc.gov/techsupportscams.